Privacy Policy
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Introduction
Lynne Oliver Music Studios (LOMS) is committed to protecting the privacy of our clients and others with whom we interact. LOMS values the trust of our clients and recognizes that maintaining this trust requires that we be accountable and transparent in how we treat the information shared with us.
In our quest to encourage and provide the highest calibre of music education possible and to promote exceptional standards of music in each community, we frequently gather and use personal information. LOMS complies with and, where feasible, endeavours to exceed the legal requirements of Canada's federal Personal Information Protection and Electronic Documents Act. The personal information of our clients is always held in confidence and any use or disclosure of this information is subject to consent.
Personal Information
Personal information is any information that can be used to distinguish, identify or contact a specific individual. This information can include an individual's name, contact information, social status and family relationships. Exceptions include business-related information and certain publicly available information such as business address, name, title and fax.
Personal information also does not include anonymous or non-personal information (i.e. information that cannot be associated with or tracked back to a specific individual).
What personal information do we collect?
We collect and maintain different types of personal information about individuals with whom we interact, which is relevant to administer and manage a music studio.
This includes:
- Contact and identification information, such as your name, address, telephone number, mobile number, e-mail address and social media contacts;
- Financial information such as your payment methods and preferences;
- Product and service related information concerning the sale of apparel, books and gifts and other products or services that we provide to you;
- Event registration information, including dates, locations and fees.
Why do we collect personal information?
LOMS collects personal information to establish, maintain and manage our relationship with you. Certain information is collected to satisfy the requirements of Canada Revenue Agency (CRA).
How do we use personal information?
We will not, without your consent, use your personal information for any purpose other than as described in this privacy policy, except where permitted or required by applicable law or regulatory requirements. We use your personal information in order to administer and manage our relationship, to respond to requests for information; to periodically keep you informed and up to date on LOMS’ activities; to communicate to you special announcements or offers; and to invite you to participate in surveys or contests.
Sharing of personal information
Third party service providers may be engaged by LOMS to perform a variety of functions, such as to mail our brochures or to provide technical services for our website, etc. These third party providers have access to personal information about you, if needed, to perform the functions for which they are retained. However, we direct that those companies may only use such personal information for the purpose of performing their roles and may not use it for any other purpose. In these cases, when information is shared, LOMS requires reasonable assurance that the third parties will protect your information in conformity with our privacy practices. Some of these service providers may be located outside of Canada, in which case personal information shared with them will be subject to the laws of the country to which it is transferred.
That country may have laws that require that personal information be disclosed to government bodies or courts under different circumstances than would LOMS.
LOMS will not otherwise share or disclose your personal information except as may be permitted or required by law, or with your express consent.
For more information, please contact:
Lynne Oliver
404 - 3025 The Credit Woodlands
Mississauga, ON L5C 2V3
lynne@olivermusicstudios.ca
647-971-3136
Consent
It is important to us that we only collect, use or disclose your personal information where we have your consent to do so.
Typically, we seek your consent at the time that we collect the personal information. In certain circumstances, your consent may be obtained after collection but prior to its use or disclosure. If we plan to use or disclose your personal information for a purpose not previously identified, we will make reasonable efforts to advise you of this purpose before such use or disclosure.
We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable legal and regulatory requirements.
Regularly, our clients are given opportunities to choose how often and in what way they wish to hear from us. At any time, our clients are able to opt out of receiving communication material. To update your preferences, please login into your profile at www.olivermusicstudios.ca. If you require assistance, please contact:
Lynne Oliver
404 - 3025 The Credit Woodlands
Mississauga, ON L5C 2V3
lynne@olivermusicstudios.ca
647-971-3136
Retention of personal information
We retain personal information about you for as long as is necessary to fulfill the purposes for which the information was collected and to comply with legal record retention requirements.
Access to personal information
You can request to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please login into your profile at www.olivermusicstudios.ca. If you require assistance, please contact:
Lynne Oliver
404 - 3025 The Credit Woodlands
Mississauga, ON L5C 2V3
lynne@olivermusicstudios.ca
647-971-3136
At that time, we will need specific information from you to enable us to search for, and provide you with, the personal information that we hold about you.
Privacy practices
Personal information gathered by LOMS is kept in strict confidence. Safeguards are in place to ensure that the information is not disclosed or shared more widely that is necessary to achieve the purpose for which it was gathered. Measures are in place to ensure the integrity and accuracy of the information and to prevent its being lost, stolen or prematurely destroyed.
Online Properties and Electronic Commerce
Our online properties are operated by LOMS or third party service providers for the benefit of our clients. They are free for use by individual web users. In most cases, registration is required. If you choose to register, your billing and shipping addresses get securely stored, so that the next time you login, your information is made available to you.
All personal information, such as e-mail addresses, collected on LOMS’s website is knowingly and specifically supplied to us by the website user. Extensive data encryption and password protection is used to transfer and store data.
Financial information, including credit card information is transferred to PayPal for processing. To review PayPal’s privacy policy, please visit www.paypal.com/privacy.
For website users under 18, please be sure to obtain your parent's or guardian's permission before you send any information about yourself (your name, address, e-mail address, etc.) to us or anyone else over the Internet. LOMS takes all reasonable steps to identify clients under the age of 18. We use or disclose their personal information to respond to their requests or for administrative purposes only and do not mail them marketing material or solicit funds from them. Our website contains links to other Web sites that may be subject to varying privacy standards. LOMS does not assume any responsibility for the privacy practices, policies and actions of the third parties that operate these Web sites. We encourage parents to get involved with their children's online usage and to be aware of the activities in which they are participating.
Cookies
Like many other websites, we use cookies, which are text files placed on your computer, to better understand how our site is used, to make sure our information and dynamic content are served correctly, and to improve the performance of our site for our users, particularly the way search pages are delivered. LOMS does not use cookies to retain personal information about our users, and we do not sell information about our traffic patterns.
This website uses Google Analytics to help analyze how users use the site. The tool uses cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on web site activity for LOMS.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form on our website.
External links
There are links on the olivermusicstudios.ca web site that take you to other web sites outside of our service. This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. Any links provided to third party web sites outside of olivermusicstudios.ca are provided solely for your convenience. The operation and content of such third party web sites is beyond our control, and we do not endorse in any manner whatsoever or accept any responsibility for the content or other material that may be contained on such web sites, the use of such web sites, or any products or services advertised on or sold through any such web sites. We will not be liable under any circumstances for any damages whatsoever, direct or indirect, resulting from any use of this web site or any other third party web site linked to this web site, whether or not we are advised of the possibility of such damages.
Privacy Policy Updates
We regularly review our privacy practices to ensure that we are not only complying with Canada's federal privacy legislation, but also exceeding it to protect our clients and maintain their trust. We may change this policy from time to time to ensure this standard of compliance is met. Changes will be reflected in this posting. Please check this page periodically for changes. Your continued use of our website following the posting of changes to this policy will mean you accept those changes.
Contact Information
Questions, concerns or complaints regarding LOMS’s privacy policy or practices should be directed to:
Lynne Oliver
404 - 3025 The Credit Woodlands
Mississauga, ON L5C 2V3
lynne@olivermusicstudios.ca
647-971-3136
You may also request a print version of our Privacy Policy.